I don't know if anyone can do anything for me here. Maybe I just need to rant. I've just been very frustrated lately. For the second time in about a month my IP has gotten caught in one of Spamhaus' /17 blacklists. The first time I opened a ticket with CVPS and they said they were working with Spamhaus. A week or so later and my ticket was closed without comment but my IP was still blacklisted. I reopened it and they said they would just give me a new IP. Apparently they weren't able to make any progress with Spamhaus. So I get a new IP and now several weeks later that IP is now blacklisted by Spamhaus in another /17 blacklisting on ColoCrossing. I'm not sure who's to blame here. ColoCrossing is apparently a source of high amounts of spam and they don't do anything about it according to Spamhaus. However I've also heard that Spamhaus has some shady practices as well. I'm curious to know both sides to this story. Spamhaus seems hellbent on blacklisting ColoCrossing's entire range of IPs. This is from one of their SBL listings
We respect your work in stopping the abusers when notified, and we know that yours is a legitimate business facing problems and not a shady network provider willing to provide bulletproof hosting.
However, many other ISPs, even those way larger than ColoCrossing, face the same abuse problem as ColoCrossing and they manage to keep it under control. The amount of resources assigned to spammers in their networks is orders of magnitude smaller than ColoCrossing's.
We've already notified how almost all the abusers signing up on your network are using fake IDs and how vetting/confirming these IDs can limit the problem. Nothing happened on this side, and abusers are still allowed to sign up providing fake names and addresses.
We've also suggested several times how placing rate-limits to outbound SMTP traffic can severely affect the "bad apples'" ability to abuse your resources to send spam, but again we've seen no indication of anything being arranged in this regard.
We've been playing whack-a-mole with you for a long time now: it's simply not working nor there seem to be an interest to really solve the problem on your part.
As already announced way too many times we have no further interest in wasting our time playing this game: the amount of SBLs we've been opening for your networks is far beyond unacceptable (565 in the latest 6 months).
Our first concern is about our users and how your apparent lack of control over your network is harming their ability to properly keep their mailboxes clean; therefore I'm afraid we're going to advise our users to not accept email traffic coming from your networks until we see a serious indication that the problem is being taken care of.
Maybe it's the email provider's fault who are using Spamhaus' lists as blocklists rather than spam score modifiers. I don't know.
I've already opened another ticket with CVPS and I'm still waiting for a reply. I've been with CVPS since the beginning of 2012 and I've had very few issues with them. This blacklisting has only been an issue since 2015. Aside from this crap, their service seems to have been going downhill lately anyway. I've been thinking of switching to a different provider but it's impossible to find anything equivalent to what I'm getting for $7/mo. Quad core 3.5GHz CPU, 3 GB RAM, 100 GB storage, and 3 TB of bandwidth.
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