CloudCommando has gone downhill.

I signed up for Piwik at CloudCommando 3 months ago.

• January 19th, 2015 - Ordered Piwik


• January 20th, 2015 - Service activation ticket received, but it doesn't actually work.


• January 21st, 2015 - Service was not properly activated. Took a day to get around to fixing the problem and properly activated. SSL did not have a valid certificate, because 1. did not use a valid wildcard certificate even though he had one issued already, and 2. reverse proxy was misconfigured. SSL was promised for later.


• January 29th, 2015 - Asked for SSL to be properly implemented once and for all, Alex complied within the day.


• February 10th, 2015 - Alexander (0xdragon) informed me it was not possible to enable PHP GeoIP on my Piwik service until he looks into it more, leading to more inaccurate geolocation without MaxMind's GeoIP Database. Ticket placed In Progress, and still is set to In Progress for 2 months as of today.


• March 11th, 2015 - Service was taken down due to DDoS attacks across CloudCommando infrastructure. No discernible efforts were made to mitigate this attack.


• March 19th, 2015 - Service starts acting wonky, and site visits are not reliably being recorded by Piwik, as tested with friends and Pingdom's FPT tool. I assume the spottiness is because of a DDoS attack and neglect to open up a ticket.


• March 23rd, 2015 - Service magically resolves the issue by itself.


• April 3rd, 2015 - Piwik was migrated to Astute Hosting


• April 4th, 2015 - Piwik was taken down offline. Logged a ticket, was answered the following day but took 3 days to get Piwik back online.


• April 7th, 2015 - Piwik was returned offline, but with MySQL exception errors and an invalid SSL certificate. While I can log on, no site visits are being recorded.


• April 9th, 2015 - Still no reply on fixing MySQL. My Piwik is broken and Alex has seemingly gone dark.

So uh, CloudCommando has gone to shit. Alex, or 0xdragon, seems to be swamped with work and incapable of maintaining the infrastructure needed to keep Piwik up.That being said, I haven't noticed too many problems with Observium, but I don't use it as often.

Alex also hasn't been on LET since March 11th, 2015. I'd avoid his service for now, seeing as it's unreliable and it's gotten to a ridiculous point. Pretty sure uptime is around 92% around now, and no service credits for the downtime because of a lack of a SLA.

I asked for a pro-rated refund minus whatever Paypal Fees he incurred because of the constant problems. He refused annoyingly enough. My main qualm is that if I'm going to be denied a refund, at the very least, the service should be usable.

@0xdragon: Once again, please either fix our services within a reasonable time frame or give us refunds.

http://lowendtalk.com/discussions/feed.rss