I am facing a strange issue with my vps provider cloudive.com Almost 12 hours ago, I restarted my vps and can't ssh since then. I tried to use the client portal to reboot the VPS, but can't login (got 502 error). I tried to reset the pass in case I forget it (though I'm pretty sure it isn't). I tried to create a new account to create a support ticket, but it also doesn't work. I also send a mail to their official mail but yet to get any response.
It seems they have completely abandoned their support service for cloudive. Desperately, I created a ticket on backupsy - since backupsy and cloudive are from same provider. They finally replied that they have forwarded my complaints to cloudive support, but got no response from cloudive yet.
They claim 24x7 support and standard response time of 5 minutes, but when I needed it, it seems they are non existent. I am totally frustrated and really got no clue what to do.
http://ift.tt/1dvHQ0Z
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