RunAbove SSH Key, ( Server refused our key )

Hello anyone have same problem with me? with msg

Using username "admin". Server refused our key admin@92.xxx.xx.xxx's password:

already try delete and add back the Key but still with the same msg server refused our key? there still have a live server that i cannot access because this problem , and when i try create new server the key also cannot be use. Support them there not very friendly and close the ticket without i can reply

any friends or expert can help?

i'm sure my key is correct because i'm using the Putty key Generator

any help is appreciated ( sorry for my low english )

Thanks

http://ift.tt/1dvHQ0Z