ChicagoVPS still down after almost a week, may have lost my data

Response from ChicagoVPS support on Tuesday when I could not see my VPS in their control panel over the prior weekend:

"We are currently working on this, the system is having hardware problems so we can trying [SIC] to get the data off the system. We are doing our best right now."

It's still down as of 06/27/2014. And on top of it all they billed me a few days ago!

Even if they recover the server and restore it, how can I ever trust them going forward?

http://ift.tt/1dvHQ0Z