I had 2 VPS services with DotVPS. After they got taken over by Virtora, I thought OK, let's see how this goes.
I didn't have to wait for long. My paypal account sent the monthly automatic payment for my services as I wasn't told this needs to change. Then Virtora sends me an email saying that my invoice is overdue.
I opened a ticket with them for this problem and someone replied that they will make sure billing department looks at it on the same day.
One day later, no reply so I asked for an update stating that I don't want a service interruption.
To my surprise, within minutes of sending that message, I receive an email saying my services are suspended.
So basically they took my money AND suspended my service.
Awesome support guys, for someone who claims they have 24/7 support.
http://ift.tt/1dvHQ0Z
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