Hello fellow LETalkers,
While I am positive I’m not the only one here who’s having a good experience with ColoCrossing, I sure don’t see enough positive feedback, or even any good feedback at all. However, since it’s been over a year since we used ColoCrossing, I thought I’d give them public review today.
I am a part of a small web hosting company which name I prefer not to mention as we are not a low-end provider, and we have servers in each and every ColoCrossing location in the united states.
Over a year ago, I personally sent an email to ColoCrossing with requesting a quote for a server. Shortly after, @jbiloh responded to me with a more than a reasonable offer which left me with no choice but signing up and giving them a shot. Not long after, we officially migrated our first server from our old location to ColoCrossing, and we continued to host with them ever since.
List of requirements:
When we approached ColoCrossing, we had a long list of requirement, such as announcing IPs over our own ASN, building a carrier-symmetric AnyCAST Network, up to 20x the regular bandwidth offerings, special routing configuration, custom DDoS filters, and custom hardware specifications and configuration in some cases. With the exception of IPv6 (which is excepted soon), we had each and every one of our requirement accommodated. The least I could say is that ColoCrossing went above and beyond a few rounds to accommodate our requirements.
Uptime:
Network uptime, aside from unexpected carrier mess-ups, has been 100%. Power uptime has been 100%.
Support:
I am not exaggerating when I say that ColoCrossing’s support staff is as prompt as they are fast when it comes to responding to tickets. The average response time is 3~5 minutes; whether it’s 2:00am or 2:00pm, it makes no difference. There’s always a SysAdmin on the other line should I need to pick up the phone, and everyone knows what they’re doing.
I have read many reviews and companies on LowEndTalk about ColoCrossing and Spamhaus, also VPSBoard seems to have a few members dedicated to bashing ColoCrossing. I’m sure this would doubtlessly scare many people away. However, we personally had no issues regarding that. When we ended up with some IPs that were blacklisted with SpamHaus, ColoCrossing simply swapped them for clean IPs with an apology and a promise it’s being worked on. I’m not a fan of SpamHaus myself, but the fact that they are one of the most used DNSBLs out there is undeniable. I however strictly believe that ColoCrossing are NOT tolerating spam. For example, each time I reported spam to ColoCrossing, the next day I wouldn’t be receiving any spam at all, and I don’t even tell them which email address is getting spammed… It just stops. They DO handle it well, despite of what many would say.
I know I’m not the only one here with a positive experience with ColoCrossing, other providers like CVPS and CVH use and love ColoCrossing. But again, LET is not very fond of either.
Bottom line is that I like ColoCrossing and will continue to use them. My advise for those who never used ColoCrossing is to not depend on the reviews you read, give them a shot first and decide for yourself.
P.S. Forgive my grammar and spelling mistakes. It's 2:00am :-)
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