Value for a provider isn't always a super-stable server, especially if those servers are sold for peanuts. But how professional are the owners/staff behind a firm. So, even if sometimes a provider faces issues with his (very cheap, in LET/LEB) service, the real value is how he handles them: how he responds to the client, how fast is his tickets replies, if he is transparent and say to client what really has happened with all details of any issue and the try not to face them again. Stuff like that.
In the case of Anthony (Inception Hosting), he is not only a extremely professional guy, but he runs a rock solid service. Well, at least, almost always. And a very high powered service if I compare it with vps's from some other providers with similar specs.
Tonight, my server with Ant. (Miami 2GB Xen PV) went down: Solus was almost unreachable, server was stated as offline and didn't boot. So, 5 minutes after the issue, I opened a ticket to inform him about it. He replied in 1 (yes, ONE) minute saying that there were a known issue with the DC and one minute later, the service was again online.
I was impressed with the speed of his response. So, I looked back to 2 couple of tickets I opened within the last months, and I realized that most of them, especially those about the server, was answered and resolved in minutes and some requests I had, he fulfill them almost all of them even If he was not obligated to do it.
All providers, even the most expensive, will face issues some time. Google had their downtime. Bit, the thing is, how you handle them and if you respect your clients.
So, kudos Anthony, keep the same level of support of your services.
http://ift.tt/1dvHQ0Z
0 comments:
Post a Comment